Self-Assessment | Kaizen ICT

Quick Diagnostic

Rate each area honestly

For each area, choose the statement that best describes your current reality. There are no right answers — this is about seeing the picture clearly.

Question 1 of 7

Revenue Commitment

Enquiries come in by email/phone with no structured tracking We capture most enquiries in a system but follow-up is inconsistent All commitments are tracked, prioritised, and linked through to delivery

Commercial Definition

Scope and pricing live in emails and conversations — interpretation varies We have templates for quotes but terms don't flow into the project Commercial terms are structured, approved, and flow directly into execution

Operational Handover

Key details travel by memory, email, or chat between sales and delivery We have a handover process but it's often skipped or incomplete Delivery teams see exactly what was sold — handover criteria must be met before work starts

Execution Visibility

Progress is tracked in spreadsheets or people's heads — you have to ask We have project tracking but it's not connected to the commercial commitment Real-time visibility of progress against the original commitment, with drift detection

Cost & Effort Capture

Costs are known only after completion — time logged inconsistently We capture costs but can't compare them to budget in real time Real-time margin visibility with forecasts that adjust based on actual cost accrual

Revenue Realisation

Invoicing is manual and depends on someone remembering to do it We invoice regularly but the process isn't connected to delivery evidence Invoicing is triggered by delivery milestones with clear evidence trail

Revenue Continuity

Renewals tracked ad hoc — we sometimes miss expiry dates We have renewal reminders but no structured process for retention System-detected renewal signals with structured workflow for retention and expansion

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We'll send your full assessment breakdown to your inbox — along with a short note on what the scores typically mean for businesses like yours.

Score breakdown across all 7 pillars

Where your biggest operational gaps are

What to focus on first — based on what we see in similar businesses

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Your Operational Control Assessment

0/21

Assessment Summary

Get Your Number

Where does control drop off in your business?