Privacy Policy

Version 2.0 — February 2026

Kaizen ICT Pty Ltd ("Kaizen ICT", "we", "us", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and manage personal information when you:

• Visit our website
• Engage with our services
• Submit enquiries or assessment forms
• Interact with us in a business capacity

1. What Personal Information We Collect

We may collect personal information including:

• Name
• Job title and employer details
• Contact details (email, phone number, postal address)
• Business information relevant to consulting services
• Payment and billing information
• Information submitted via website forms or assessment tools
• Communications between you and Kaizen ICT
• Technical information such as IP address, browser type, device information, and usage data
• Personal information contained within client systems where required to deliver services

We generally collect personal information directly from you. In some cases, we may collect it from:

• Your employer
• Platform vendors (e.g. CRM or system providers)
• Publicly available sources
• Third-party service providers

2. Why We Collect Personal Information

We collect and use personal information for purposes including:

• Providing advisory, implementation, and managed services
• Responding to enquiries and assessment submissions
• Verifying platform account status with relevant vendors
• Managing billing and contractual relationships
• Improving our services and customer experience
• Marketing and business development (where permitted by law)
• Complying with legal and regulatory obligations

We may also use aggregated and de-identified information for analytics, service optimisation, and internal reporting.

3. Website Analytics and Tracking

Our website may use analytics and tracking technologies, including Google Tag Manager and related tools. These technologies may collect information such as:

• IP address
• Device and browser information
• Pages visited
• Time spent on site
• Referral sources

This information is used to improve website performance, analyse user behaviour, and support marketing campaigns.

You can manage cookies through your browser settings.

4. Disclosure of Personal Information

We may disclose personal information to:

• Our employees and contractors
• Professional advisers (legal, accounting, insurance)
• Technology service providers (hosting, analytics, CRM systems)
• Relevant platform vendors where necessary to support client engagements
• Government or regulatory authorities where required by law

We do not sell personal information. We only disclose personal information where reasonably necessary for legitimate business purposes.

5. Overseas Disclosure

Some third-party technology providers we use may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in accordance with Australian privacy requirements or comparable safeguards.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Client Data Within Third-Party Platforms

When providing consulting services, Kaizen ICT may access personal information stored within client systems (e.g. CRM or operational platforms). In those circumstances:

• The client remains the data controller
• Kaizen ICT acts only as a service provider
• We access and use data solely for the purpose of delivering agreed services

8. Marketing Communications

We may send marketing communications where:

• You have requested information
• You have engaged with us in a business context
• You have consented

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

9. Access and Correction

You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete, or out of date. Requests should be made using the contact details below. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may submit a complaint in writing to admin@kaizenict.com.au.

We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the effective date.

12. Contact Us

Kaizen ICT Pty Ltd
89 Pirie Street
Adelaide SA 5000
Australia

Email: admin@kaizenict.com.au
Phone: 02 7227 5512