See everything
You know what is going on, without chasing anyone.
- The orders that came in, and the two that need you
- The quotes that went out, and who is still waiting
- This week’s numbers, ready on Monday
See everything. Carry less.
The Human Upside
is what your business gains when your best people get back to their best work.
It has two parts: the time they get back, and what they do with it. We count both, in your numbers, before anything changes.
Your upsideExample
The job
Writing quotes for fitout work
- 01The time you get back
- 2 people, 8 hours a week each, at $60 an hour$44,160
- 02What they do with it
- One more job won each fortnight, at $2,200 profit$50,600
Your upside, each year$94,760
Why it matters
The busywork finds your best people.
Not by accident. It finds them because they are good at their jobs.
- 01
They know where everything is.
So everyone asks them. The same questions, every day.
- 02
They are careful.
So they check the prices, the stock and the figures twice.
- 03
They care.
So they stay late to finish the report, or do it on the weekend.
You did not hire them for the busywork. That is the work we take off them.
What it looks like
Three things change.
Carry less
The background work gets done, ready for your people to check.
- Supplier orders drafted for approval
- Details typed in once, not twice
- The common questions answered
Your best work
The time goes back to what grows the business.
- Customers called back the same day
- More quotes out the door
- The decision that has been waiting
How we count it
Two numbers, added together.
Most people only count the time. We also count what the time is for.
01
The time you get back
People × hours a week × 46 working weeks × what an hour costs
02
What they do with it
For example: extra quotes × how often you win × profit per job
Your upside
One yearly number, from your own figures.
Then each job is priced on what it is worth to you, not on hours.
Upside works out both numbers with you in a free 15-minute consultation. You see the price before any work starts.
What stays human
The busywork goes. Your people keep the calls.
The business owns the routine. People own the exceptions. Every job names who checks the work.
Goes
- Typing the same details into two systems
- Checking prices and stock before every order
- Pulling the weekly report together by hand
- Answering the same question again
- Chasing people for updates
Stays with your people
- The customer, and the relationship
- The judgement call
- Approving anything that matters
- The price and the promise
- The decision
In practice
It starts with one job.
At Flyte Plastics, the job was ordering raw materials. Each morning started with a spreadsheet and a senior person’s judgement.
About 20 hours
of senior time back each week
At 7:30 each morning, the routine checks 335 materials and drafts the purchase orders. Flyte approves every one.
Your turn
What would your best people do with the time?
Book a free 15-minute consultation with Upside. You leave with your numbers and the job to start with, and someone from Kaizen follows up within one business day. Prefer email? Write to upside@kaizenict.com.au.