01 · Today
Held by one person
The steps and the judgement live with them.
Upside · Kaizen’s expert-trained AI
The Human Upside by Kaizen. See everything. Carry less.
When someone on your team gets stuck, who do they ask? Usually you, late at night and on weekends. Upside helps you see everything going on, and takes the background work off your people.
Free · 15 minutes · it reads up on your business first
The Human Upside by Kaizen
See everything.Carry less.
We get the best out of your people by lifting the weight off you. The background work gets done, your team does the work that matters, and everyone gets to go home.
Monday, 7:42 am
Up to date
See everything
- 14orders overnight
- 12already entered
- 2need you
Carry less Done before you got in
- Supplier orders drafted3 to approve
- Quote for Harbour FitoutReady to check
- Weekly sales reportSent to you and Jess
- Customer questions6 answered
Your best work
- Walk the floor with the team
- Site visit with a new clientTime you got back
Time back this week11 hours
The Human Upside
Your best people, back on their best work.
- 01
The time you get back
The hours your people spend checking, chasing and re-typing, every week.
- 02
What they do with it
More quotes out, more customers looked after, the decision that has been waiting.
We start with
one job.
Not your whole business. The necessary job that keeps landing on you or one of your best people. We work beside the person doing it and build a reliable way for the business to run it.
02 · With Kaizen
Made visible
We capture the rules, decisions and exceptions.
03 · After handover
Owned by the business
The business runs the routine. A named person handles only the exceptions.
Your first job
Free
to work it out
Talk it through with Upside. No cost and no commitment to find where the weight is sitting.
One
most valuable job
Together we find the job most worth investing in first, the one that gives back the most.
Next day
your proposal and price
Someone from Kaizen comes back within one business day, priced on what the job is worth to you.
Work that no longer
depends on one person.
Every result comes from a dated delivery record or the client’s own confirmation. If we can’t measure it, we don’t claim it.
01 · Raw-material ordering
No more hours checking resin orders by hand.
About 20 hours a week back
BeforeTwo senior people checked supplier prices, stock, demand and a spreadsheet, then keyed each purchase order.
What runs nowEach morning the system checks 335 materials and prepares draft purchase orders for review.
People still decideFlyte reviews exceptions and approves every purchase order.
ResultFlyte estimates about 20 hours a week back for senior staff.
Read the project02 · Orders and freight
No more re-keying online orders or working out freight by hand.
All 81 delivery items accepted
BeforeStaff re-entered each online order. One person held the freight rules.
What runs nowThe website sends orders, customer pricing and freight details straight into Pronto.
People still decideSales staff handle pricing exceptions and commercial decisions.
ResultLive without downtime. All 81 delivery items accepted with no issues.
Read the project03 · Warranty and sales
Warranty requests tracked from the first call into Greentree.
Service live April 2026
BeforeRequests, claims and sales work arrived through calls, inboxes and spreadsheets.
What runs nowWarranty requests, cases and parts move through one process into Greentree.
People still decideService staff assess claims, approve outcomes and handle exceptions.
ResultService live April 2026. Sales app across three states by May.
See all results04 · Resale process
Resales no longer depend on one person.
90 to 100 resales a year, in clear stages
BeforeOne person tracked every step, document and fee for 90 to 100 resales a year.
What runs nowEach resale moves through clear stages, generated documents, approvals and a checklist.
People still decideStaff approve documents, make commercial calls and handle exceptions.
ResultLive March 2026. The settlements team found it easier to use.
See all results05 · iRate subscription sales
Subscription sales off spreadsheets and manual tracking.
Sold without spreadsheets
BeforeSelling across two businesses relied on spreadsheets and hand-offs between systems.
What runs nowA two-way connection moves subscription updates and user access automatically.
People still decideThe sales team still makes every sale.
ResultThe team now sells iRate without spreadsheets or manual tracking.
See all results06 · Service and warranty
Every call tracked from first contact to field work.
Service agent live January 2025
BeforeThousands of calls had no useful tag, and work crossed several systems.
What runs nowCalls and requests become cases with an owner and a clear escalation path.
People still decideTeams diagnose faults, decide warranty outcomes and handle escalations.
ResultService and field work live first, the service agent in January 2025.
See all resultsClaims you can check.
Information securityISO/IEC 27001:2022Certificate 122572, valid to 20 August 2027. Open the Trust Centre.
SalesforceCustomer Success awardWinner, Salesforce ANZ Partner of the Year Awards 2024.
AircallAPAC Partner of the YearNamed at Aircall’s APAC Partner Ascend event, July 2025.
Businesses that have trusted Kaizen
Fifteen minutes
with Upside.
Talk to it like you’d ring a colleague. It reads up on your business first, and you leave with the whole upside and one next step.
Hear the job
The one job eating your week. Upside listens until you say “that’s it.”
Find the whole upside
Time back, the cost of mistakes, room to grow, counted as you agree each one.
Sketch the fix
How we’d lift that weight, backed by a job we’ve already delivered.
One next step
Your investment and one clear next step. No pitch at the end.
Straight answers.
What happens in the free consultation?
You talk with Upside, our expert-trained AI, for up to 15 minutes. It reads up on your business first, so the consultation starts with your work, not a sales pitch. You leave with your numbers and the job to start with, and someone from Kaizen follows up within one business day.
What does it cost?
The consultation is free. After that, each job is priced on what it is worth to your business each year, not on hours. You see the price and agree to it before any work starts.
Is our data safe?
Kaizen is certified to ISO/IEC 27001:2022, the international standard for information security (certificate 122572). Each job sets out what the system can see and do, and your people approve anything that matters. Open the Trust Centre
Do we need new software?
Usually not. We build into the systems you already run, such as Salesforce, Xero, Pronto, Shopify, Outlook and SharePoint. See the systems we work with
How is this different from using ChatGPT?
ChatGPT helps one person write faster. We change the job itself: built into your systems, tested on real work, with your people approving what matters.
Will this replace my team?
No. That is the point of the Human Upside. The background work goes. Your people keep the judgement, the customers and the decisions.
Talk to Upside.
Bring the job that’s eating your week. Leave with the weight off.
Start your free sessionFree, 15 minutes and no obligation. Prefer email? upside@kaizenict.com.au