NetSuite in the work.

At Puretec, customer, price and order changes were designed to move between the ERP and the customer service platform.

The system's place

The ERP and service record shared the change.

NetSuite remained the ERP while the connection handled account ownership, price lists and orders across the operating boundary.

Selected delivery record

What changed.

The project evidence records the NetSuite connection and the wider go-live. It does not record a separate formal acceptance event for every integration flow.

Puretec

Accounts, price lists and orders

Recorded delivery

Before

The customer service platform needed current ERP information without a second manual record.

What changed

Kaizen designed and delivered two-way record movement for account ownership, price lists and orders.

Recorded result

Puretec's customer care work went live in October 2024. The project record also documents the NetSuite webhook flows.

The next step

Start with the ERP boundary.

Tell us which NetSuite record another team needs and what happens when it changes. We will map ownership before building the connection.

Talk to Mara